Keeping rooms on time: the live board and the coach
How RosaVet shows the team when a room is running long, and coaches each vet privately on their own visit times.
See a long room while it is happening
Every card on the queue board counts the time the patient has spent in its current column — Ready for Doctor, With Doctor, Treatment and so on — and shows the assigned DVM and room. The badge is green under 15 minutes, amber from 15 to 30, and red over 30, so a room that has run 45 minutes is red on everyone’s board.
The queue TV board shows each patient’s time in the current step and the total time since check-in, and adds a pulsing “+minutes” badge once a patient has been in one step for more than 15 minutes.
Euthanasia visits run no clock.
Coaching for each vet on their own time
The coach (Staff › My Performance) looks at each clinician’s own last 30 days, including the median time from opening a visit to signing its note. That time includes writing up the note, not only time in the room.
It compares that with the clinician’s own previous 30 days and, when at least 3 clinicians sign visits at the clinic, with the clinic’s median. When a vet’s visits run longer than the clinic’s median, the coach flags it as an area to work on, and its suggestions — up to 3 at a time — are built from those numbers.
Coaching arrives as a daily summary, a weekly review and a monthly growth summary on each person’s My Performance page. Text and email reminders stay off until an owner or manager turns them on.
The coach is private and encouraging by design: it never names or ranks colleagues, never tells anyone they “should”, and each person can turn it off for themselves under Coaching settings on their My Performance page.
Owners and managers see Team Performance: anonymous coaching themes over 30 days, shown only when 3 or more people share a theme, with no names.
Less of the visit spent typing
Talk during the exam and Rosie drafts the SOAP note for the vet to check, accept or edit (see Voice-to-SOAP), so less of the visit goes on charting.
What it does not do
RosaVet does not interrupt a vet mid-visit with a timer alarm, and it does not set or enforce a target visit length. The board’s colours are fixed at 15 and 30 minutes. It makes room time visible to the team and gives each vet private coaching; how long a visit should take stays the clinic’s call.
Common questions
- One of our doctors takes an hour for a room that should take 10 minutes. Can RosaVet help?
- It helps in two ways. The queue board shows every room’s time live — the card turns amber at 15 minutes and red at 30 — so the team sees a long room while it is happening. And the coach gives each vet private coaching on their own visit times compared with the clinic’s median. It will not promise a 10-minute room, but it shows where the time goes.
- Can I see which of my vets is the slowest?
- The live board shows each patient’s time next to the assigned DVM, so you see a long room as it happens. The coach itself is private: it never ranks or names vets, and owners see only anonymous team themes in Team Performance.
- Does RosaVet alert the doctor when a room runs long?
- There is no alarm in the exam room. The card on the queue board turns red after 30 minutes, and the TV board adds a “+minutes” badge after 15 minutes in one step, so the team can see it and step in.
- Will the coach nag my vets?
- No. It suggests up to 3 things at a time, never ranks anyone or tells them they “should”, and each person can turn coaching off for themselves.
- Can I set a target visit length?
- Not today. The board’s colours are fixed at 15 and 30 minutes, and the coach compares each vet with the clinic’s own median rather than a target you set.