Your RosaPet account, notifications and privacy
The Account page in RosaPet: plan, linked clinics, people with access, notifications and text reminders, getting help, privacy requests and deleting your account.
The Account page
In the RosaPet portal, Account has: Plan & billing, Connected practices, People with access, Household (Family plan), App notifications & clinic contact, Text message reminders, Password & sign-in, Help & support, and Delete account.
Notifications and reminders
- App notifications & clinic contact: turn this device’s notifications on or off, and choose how each clinic may contact you.
- Text message reminders: choose, for each linked clinic, whether it may text you appointment reminders. Clinics send reminders by email today; text messages start once carrier registration is finished.
Getting help
Account › Help & support sends a message to the Dr. Rosie team; the reply shows in your Messages. For questions about your pet’s care or your bill, message your clinic instead.
Privacy
The Privacy page in the portal menu shows the status of privacy requests you have made (for example under GDPR, LGPD or CCPA). The request’s details are handled after your identity is checked.
Deleting your account
Account › Delete account deletes your account after a 30-day grace period, and you can cancel during those 30 days. drrosiedvm.com/account-deletion explains the steps for people using the app.
Common questions
- How do I contact Dr. Rosie support from RosaPet?
- Go to Account › Help & support and send a message; the reply arrives in Messages.
- How do I delete my RosaPet account?
- Account › Delete account. It is deleted after a 30-day grace period, and you can cancel before then.
- Can my vet text me reminders?
- You choose per clinic under Account › Text message reminders. Clinics send reminders by email for now; texting starts once carrier registration is finished.