Dr. Rosie DVM

Privacy Policy

Last updated: March 2026

Your privacy matters to us. This policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data when you use DrRosieDVM.com and its associated services.

Information We Collect

We collect information in the following ways:

Information You Provide

Account information: When you create an account, we collect your name, email address, and authentication credentials through our identity provider, Clerk.
Profile data: Optional information you choose to share, such as pet species, breed, and areas of interest, to personalize your experience.
Payment information: When you subscribe to premium content, payment details are processed securely by Stripe. We do not store your full credit card number on our servers.
Communications: Messages you send through our contact form, AI chat assistant, or email correspondence.

Information Collected Automatically

Usage data: Pages visited, content viewed, search queries, and interaction patterns to improve our platform.
Device information: Browser type, operating system, screen resolution, and device identifiers.
Network data: IP address, approximate geographic location (country and region level), and referring URLs.

How We Use Your Information

We use your information to:

Provide, maintain, and improve our educational platform and services
Personalize your content recommendations based on your interests and pet profiles
Process payments and manage subscriptions
Power the Dr. Rosie AI assistant with relevant context for your questions
Send important account notifications and, with your consent, educational newsletters
Analyze aggregate usage patterns to improve content quality and site performance
Detect and prevent fraud, abuse, or security threats
Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

Essential cookies: Required for authentication, session management, and security. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site so we can improve the experience. We use Cloudflare Web Analytics, which is privacy-focused and does not use client-side tracking or fingerprinting.
Operational event logging: Some authenticated product workflows, including billing and team-management actions, are logged on our servers so we can process subscriptions, investigate failures, prevent abuse, and improve product reliability. These records are first-party service logs rather than advertising trackers.
Preference cookies: Remember your settings, such as theme preference and species filters.

We do not use third-party advertising cookies or sell your data to advertisers.

Third-Party Services

We partner with trusted third-party services to operate our platform. Each has their own privacy policy governing how they handle your data:

Clerk — Authentication and user management. Handles login credentials, session tokens, and identity verification.
Stripe — Payment processing for premium subscriptions. Stripe is PCI DSS Level 1 certified, the highest level of security certification.
Cloudflare — Hosting, content delivery, DDoS protection, and privacy-first web analytics. Cloudflare processes traffic data to serve and protect our site.
YouTube — Video hosting for our free educational content. Embedded YouTube videos may set cookies when played. YouTube is governed by Google's privacy policy.

We only share the minimum information necessary for each service to function. We do not sell your personal information to any third party.

Data Retention

We retain your data according to the following guidelines:

Account data: Retained as long as your account is active. You may request deletion at any time.
Payment records: Retained for seven years as required by tax and financial regulations.
Usage analytics: Aggregated and anonymized usage data may be retained indefinitely. Identifiable operational event logs used for billing, team-management, and reliability monitoring are retained for up to 12 months unless a longer retention period is required to investigate fraud, abuse, or payment disputes.
AI chat history: Conversation logs are retained for up to 30 days to improve the assistant, then permanently deleted.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to processing of your data for specific purposes.
Withdrawal of consent: Withdraw consent for optional data processing at any time.

To exercise any of these rights, please contact us at hello@drrosiedvm.com. We will respond within 30 days of receiving your request.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please reach out:

Email: hello@drrosiedvm.com

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top and, for material changes, notify you via email or a prominent notice on our site.